Extension Program

This training is designed to provide people with a basic command of the English and Armenian languages with the skills and habits for oral interpretation and written translation between the Armenian and English languages, both ways.
The system of skills to be acquired by the students consists of ca. 2000 parallel English-Armenian texts grouped into 120 levels of difficulty and intended for a successive continuous presentation to the audience from level 0 to level 120.
The theoretical assumption is that the existing and newly acquired knowledge of the two languages will be strongly and relevantly interlinked into a powerful automatically operating mechanism forming at the same time an extensive semantic background rigidly attached to the mentioned bilingual system.

OBJECTIVES:
Upon completion of the course, participants will be able to simultaneously interpret orally pronounced texts from Armenian into English and reversely, on multiple subjects like

- political affairs
- economics
- management
- physics
- mathematics
- engineering
- legal affairs
- medicine and life sciences,
as well as other subjects associated with the bulk inventory of linguistic units used at international conferences and negotiations.

STARTING DATE:
October 26, 2009 - Deadline for registration and payment is October 23, 4:00 pm

ABOUT THE TRAINER:
Vladimir Khachaturyan is a graduate of the Pyatigorsk Institute of Foreign Languages, Dept. of English. He is also a graduate of the post-graduate course in Armenian and General Linguistics and the theory of translation under Academician Gurgen Sevak, the post-graduate course terminated in a sustained thesis of the candidate of science (approximately comparable to the PhD degree in US).

His private sector experience includes practical work as translator of books and articles in multiple fields of science, engineering, humanities and political affairs. He has also been employed by the Armenian Academy of Sciences as compiler of digests on humanitarian subjects and translator and interpreter on different domains of science and scholarship involving the languages: Armenian, Russian, English, French, and German. V. Khachaturyan's professional experience also includes interpreting at International symposia and conferences in US, at the US Supreme Court, at UN-sponsored negotiations as well as on conversion and diversification of the military-industrial complex of the USSR and similar events having the top-level prestige and qualification requirements, both in Armenia and US.

Winning Skills for Managers

COURSE OUTLINE:
A good manager/leader is the one who has certain skills and talents, and is capable of putting them into practice for improved performance of people and projects. This course targets acting managers and potential managers who are ambitious to even further develop their skills, such as how to motivate staff, how to prepare and deliver excellent presentations, how to effectively lead important meetings and vital negations, and various other skills described in the course syllabus.

METHODOLOGY:
This training is extremely communicative, interactive, and learning/learner-centered the major focus of which is the participant . A lot of space will be given to in-class discussions. Moreover, the training is a blend of introduction of various scholarly approaches and hands-on references. Throughout the course you will be given additional handouts and in-class quizzes to reveal your potentials and strengths to yet further improve your managerial talents.

SYLLABUS OUTLINE:
Time Management
- Goal setting
- Prioritization
- Time Wasters
- Procrastination
- Scheduling
Motivation
- Helping Employees Find Meaning
- Strengthening Personal Qualities
- Fostering Commitment Beyond Just the Job
- Nine Steps Towards Creating a Great Workplace
- Retaining your Top Performers
- Selecting the Right Rewards, Recognition, Incentives
- Gabriel Szulanski's Knowledge Transfer
- How to Energize Colleagues (by Wayne Baker)
Presentation Skills
- Audience analysis
- Managing Audiences
- Nervousness
- Developing Presentation Style
- Designing Contents
- Elaborating Delivery
- Q&A sessions: Dealing with questions
- Assessment and Evaluation Techniques
Teambuilding
- Teambuilding Theories, Approaches
- Team types
- Teams vs. Groups
- Team analysis
- DeBono's Six Thinking Hats
- Essential skills for Teambuilding
- Conflict in and Criticism on the Team
- Icebreakers
Negotiations
- Negotiation Styles
- Being Judgmental: Common Errors
- Dealing with Emotions
- Winning Strategies
- Confidence and Power
- Negotiation Ju-jitsu
- Stock Phrases and Important Phrases
Stress Management
- Stress Symptoms and Signs
-Causes and Types
-Prevention Methods
-Coping Methods
-Optimism vs Pessimism
-Stress at Work
Positive Thinking
-Methods of Thinking
-Alternative Thinking
-Abstraction
-Reasoning/Argumentation
-Problem Solving

SCHEDULEWednesdays, Fridays 6:30 - 8:30 PM , Saturdays 12:00 - 2:00PM

CERTIFICATE: Students will receive a Certificate of Attendance.

REGISTRATION DEADLINE: February 10, 12:00

ABOUT THE TRAINER:
Artak Aloyan got his MA degree from the American University of Armenia's School of Political Science and International Affairs in 2001.
For the past 8 years he has been in managerial positions such as Head of Departments for Development Programs, Trainings and Professional Development, International Projects, Grants,
Also, Artak is a certified Trainer in Human Resource Management, Production Management, and Marketing, has successfully participated in more than a dozen executive training programs both in Europe (Germany, UK, France, Croatia, Italy) and the USA. Artak has years of extensive experience in training, lecturing, and coaching.

Application form

Women Entrepreneurship Program

It gives Armenian International Women’s Association (AIWA) and American University of Armenia (AUA) Extension Team great pleasure to announce the Women Entrepreneurship Program Training session to be held from October 11 to November 30, 2009. Entrance to this Training is competitive and Tuition is sponsored by AIWA.

If you are interested to apply, please download the WEP Training application form from our Web Site, complete the details and e-mail it to extension@aua.am together with a recent Resume (CV).

1. Applications will be reviewed – either all candidates or a sub-section will be asked to come for tests
2. Candidates will take 30 minutes of Computer Literacy test
3. A maximum of 28 top performers will be interviewed; intention being selection of 14 participants

Total Training Session will take 6 weeks – first 5 weeks will consist of the delivery of the formal training material (around 48 to 56 hours of teaching in total) - the sixth week will be dedicated to completion of Business Plans and Candidate Business Plan Presentations – culminating in selection of three top Business Plans.

o AUA will have an overall class manager for the program who will moderate all sessions
o The class manager is one of AUA staff who has followed past WEP participants
o The course will be split in several categories (subject matter expertise)
o We will invite several subject matter experts to cover these topics
o We will teach the topics in Armenian
o The class manager will moderate all lessons
o Mentoring will be done by instructors

Each participant is expected to prepare and present a Business Plan by the end of the training.
This activity will be mentored all along the training period and participants will be supported.
During last week of the class participants will have time to complete their Business Plans.

Business Plan Presentations will be juried.

For more information view Flyer

TOURISM DESTINATION MANAGEMENT

American University of Armenia (AUA) Extension Program in partnership with George Washington University (GW) is pleased to announce the following three courses in the framework of Tourism Destination Management Certificate Program . The program is aimed at providing key information for destination managers to better equip them to face the challenges in today's tourism environment .
The courses are intended for tourism destination managers, representatives of tour/travel companies, hotels, sites/attractions and lecturers who are teaching tourism and hospitality management courses. It is designed to provide an advanced understanding of the tools that are essential for long term sustainability and success in professional tourism destination management and marketing. Intensive attention will be cast on international tourism destination management best practices, product development lessons learned, and contemporary techniques for competitive positioning.

Destination Positioning & Marketing

OBJECTIVES:
Upon successful completion of the course, participants will be able to:
• Identify effective positioning strategies for tourism businesses, service providers and destinations
• Link competitive tourism product offerings to relevant markets
• Understand contemporary traveler behavior and facilitate competitive travel experiences

SYLLABUS:
• Defining the Destination Brand
• Expression the Destination Brand
• Marketing the Destination Brand
• Measuring Success

Tourism Assessment& Development

OBJECTIVES:
Upon successful completion of the course, participants will be able to:
Understand the value of conducting tourism assessment
Describe the phases and steps of tourism assessment
Introduce practical tools and methods for completing a successful tourism assessment

SYLLABUS:
• Assessment Process Overview
• Assessment Preparation
• Involving the Stakeholders
• Attractions, Infrastructure and Services
• Market Analysis and Competitiveness
• Human and Institutional Capacity
• Socio-economic and Environmental Considerations
• Cost-Benefit Analysis and Recommendations

Sustainable Tourism & Environmental Management

OBJECTIVES:
Upon successful completion of the course, participants will be able to:
- Understand the characteristics and principles of sustainable tourism
- Describe the processes and conditions for effective planning and management of sustainable tourism -Introduce practical tools and methods for planning and managing sustainable tourism

SYLLUBUS:
• Sustainable Tourism
• The Sustainable Tourism Concept and Market Trends
• Certification and Standards
• Sustainable Tourism Policies and Strategies
• Designing an effective Interpretation Program
• Measuring and Evaluating Visitor Impact

Litigation & Arbitration in England

COURSE DESCRIPTION:
It is no secret of course that the international contracts increasingly refer to litigation or arbitration in England . This, as well as some other factors make England (and London ) one of the world's major litigation and arbitration venues.

The Civil Litigation in England & Wales course is the first of two courses to cover the substantive areas of English legal system, civil evidence, and civil procedure.
Some students would be tempted to read Arbitration without having an appreciation of the English legal process. Yet, it would be difficult, if at all possible, to get a full grasp of Arbitration's major principles and procedures without understanding litigation in the first place.

Part I: Civil Litigation in England & Wales ; and
Part II: Arbitrating under the LCIA ( London Court of International Arbitration) Rules

The course requires a full understanding of all relevant areas and an ability to apply the legal and procedural principles to practical scenarios. It is intended to assist in the learning process by providing a framework for study and suggesting an approach towards the assimilation of the necessary information. The success cannot be achieved without planned and consistent private study.

TARGET AUDIENCE:
- In-house counsel;
- Lawyers in private practice;
- Professional staff from organisations involved in international commerce;
- Both undergraduate and graduate law, business, and other related fields' students;
- Judges and arbitrators;
- Experts and members of executive and legislative bodies in charge of the legal reform;
- Banks, Insurance companies, brokers
- CBA

LEARNING OUTCOMES:
Upon completion of the course, students will be able to demonstrate the knowledge of:
a) English legal system;
b) Principal statutes, substantive law and procedural regulations as they apply to
selected causes of action;
c) Principles of evidence applicable to civil proceedings;
d) Means to fund an action, when it would be appropriate to use particular forms of
funding and the consequences attaching to each particular form of funding;
e) Steps that need to be taken in a selected range of civil proceedings;
f) Major court-related documents;
g) Major court orders;
h) Rules that may apply after a hearing

FEE (Part 1): 300 000 AMD (VAT inclusive)
Special fee for AUA graduates and students from other universities: 150 000 AMD
Special fee for AUA Students: 100 000 AMD

CERTIFICATION:
Each participant will receive an attendance certificate at the end of the course.

ABOUT THE INSTRUCTOR:
Norair Babadjanian specializes in a wide spectrum of legal services, including, but not limited to, international litigation and arbitration, corporate, trade and project finance. His clients include major international financial institutions, underwriters, commodities' traders, pipeline and oil refineries' operators, and construction companies. Norair maintains a considerable experience in the international insurance, shipping, commodities trading, construction, and oil and gas law. He has advised on many high-profile asset recovery issues for international clients, including major US and English banks and Lloyd's of London syndicates.

Norair represented clients in the courts of England, US, Brazil, Argentina, Chile, Uruguay, France, Switzerland, Austria, Italy, Germany, Spain, Portugal, Denmark, Sweden, Norway, Poland, Ukraine, Greece, Cyprus, British Virgin Islands, Russia, Latvia, Estonia, Lithuania, South Africa, Nigeria, Hong Kong, China, Singapore, Malaysia, and Australia, as well as in numerous disputes under the auspices of the International Chamber of Commerce (ICC) in Paris, London Court of International Arbitration (LCIA), London Maritime Arbitrators' Association (LMAA), Grain and Feed Trade Association (GAFTA), and Maritime Arbitration Commission (MAC).

Norair studied law at the University of Latvia in Riga . He received a scholarship to read Maritime Law at Tulane Law School in New Orleans , USA (Master of Laws in Admiralty, 1995), after which time he was awarded studentships at St Edmund's College, Cambridge University . Norair had subsequently attended a number of professional legal courses under the programmes of University of Oxford , London Business School and Harvard University whilst practicing in London and Moscow . He had widely published in the English, continental, and international legal press, and regularly chaired various legal seminars worldwide.

Norair professional experience includes associateship at Healy & Baillie LLP (now merged with Blank Rome LLP), a Wall Street law firm in New York , and then seven years with Ince & Co, Solicitors, a leading City of London international shipping, insurance, energy, and general commercial litigation and arbitration practice. He was the head of Moscow operations at DLA Weiss Tessbach GmbH of Vienna, Austria at the launch of its Russian effort in 2004.

Upon merger of DLA with the US Piper Rudnick LLP in New York and Gray Cary LLP in California , Norair became the partner head of DLA Piper Rudnick Gray Cary LLP litigation and arbitration practice in Russia and the CIS. Norair had subsequently joined the Moscow office of LeBoeuf Lamb Greene & MacRae LLP (now Dewey & LeBoeuf), a top New York - based law firm as the head of their international litigation and arbitration practice.

Group Facilitation and Management

This training introduces leadership concepts, theories and styles in order to help participants adapt a leadership style in their Management efforts. We discuss techniques and skills which help shape competent and capable Managers who will be able to lead group discussions, as well as lead teams toward cohesive and consistent short and long term goals. We bring detailed strategies which help participants to manage difficult behaviors in the teams, focusing team dynamics to generate constructive ideas and seek comprehensive solutions for challenges raised.

The training provides practical tools, techniques and strategies; it is designed for line managers and professionals of corporate businesses, international and local organizations and NGOs, and all who seek growth opportunities in their professional career.

OBJECTIVES:
On Completion of this program participants will be able to:
• Obtain knowledge and understand leadership styles in managing teams
• Understand the importance of varying the leadership styles in managing teams
• Manage groups and lead group discussions
• Understand helpful and negative behaviors in the groups
• Understand strategies of managing negative behaviors
• Obtain skills in effective communication
• Understand seven-step problem solving model while leading groups
• Understand adult learning styles and comprehend how they can be used in managing teams
• Gain knowledge on different tools to manage group discussions (six thinking hats, mind mapping).

SYLLABUS:
• Leadership styles and their importance in managing teams and discussions
• Seven-step problem solving model
• Helpful and Unhelpful behaviors in the group; strategies to manage negative behaviors in the groups during discussions
• Adult learning skills and tips to manage groups
• Communication skills
• Tools to manage group discussions

ABOUT THE TRAINER:
Maria Petrosyan is a certified trainer, who had the opportunity to enhance her professional skills through business development exchange program in US and obtained academic knowledge in Management at INHOLLAND University , Holland. She also accomplished a comprehensive course in Organizational Development in Oxford, UK. She attained extensive management experience in her background working with international organizations and local businesses for 11 years. From 2007 Mrs. Petrosyan has joined World Vision Armenia Human Resource and Organizational Development team and is responsible for building the capacity of World Vision Armenia staff in order to increase organizational effectiveness and efficiency .

Strategic HR Management

COURSE OUTLINE:
This training is designed to provide Human Resource professionals as well as directors and managers of corporate businesses, international and local organizations and NGOs with comprehensive understanding of Human Resource Strategic Management.
Participants will gain advanced knowledge on the subject, which will enable them to raise organizational performance and productivity at their workplace. They will sharpen the skills to attract highly qualified professional workforce, implement strategic staffing planning, as well as increase employee motivation and coach for personnel development.
The extensive course provides practical tools, techniques, strategies and best international practices adapted to the local employment/labor culture and environment.

OBJECTIVES:
Upon successful completion of the course, participants will be able to:
- Explain the meaning of Strategic HRM and give its overview
- Describe the links between business strategy and HR Management
- Give Staffing Planning and Career Development system overview, describe the process and methods of Workforce Planning
- Understand why we need capacity building and describe capacity building methods
- Explain the link between Strategic HRM and Organizational performance
- Understand Employment Value Preposition
- Explain strategic compensation management system with its elements
- Describe employee benefits and their selection process and criteria
- Explain the uses and purpose of Performance Management, understand its challenges, tips and process/cycle
- Describe the role of performance appraisal and coaching for performance in managing poor performance, appreciating high performance, motivating employees
- Understand what motivates people in their career path and describe the hierarchy of needs
- Define what the nature of coaching is, what are the advantages of manager being a coach
- Understand the art of giving Positive and Corrective feedback

SYLLABUS OUTLINE:
1. Strategic HR management overview – 2 hours
2. Models of strategic HRM –3 hours
3. Philosophy, purpose and elements of Strategic Compensation Management – 1 hour
4. Employment Value Preposition – 2 hour
5. Compensation Strategy- priorities, structure and development process and implementation – 4 hours
6. HR planning and Career Development – 4 hours
7. Capacity Building and its methods-1 hour
8. Performance management system and objectives - 3 hours
9. Techniques for effective Performance Development planning & Evaluation - 2 hours
10. Conducting High-Impact Low-Stress Performance Evaluations – 2 hours
11. Managing Poor Performance, Acknowledgment of High Performance - 2 hours
12. The art of giving Positive and Corrective Feedbacks - 2 hour
13. The nature of coaching, manager being a coach – 3 hours
14. Effective questioning and sequence of questioning – 2 hour
15. Goal setting and Motivation – 3 hours

Organizational Development

COURSE OUTLINE:
Organizational development (OD) is a planned, top-down, organization-wide effort to increase the organization's effectiveness and health. OD is achieved through interventions in the organization's processes. OD is a complex strategy intended to change the beliefs, attitudes, values, and structure of organizations so that they can better adapt to new technologies, markets, and challenges. In a constantly changing environment – as we experience at present – only those organizations succeed which respond with flexibility and adaptability to changing circumstances. During times of change it is critical to be able to adapt strategy and structure of the organization, while dealing with human side of change which is most difficult aspect of change management.
This training will enable participants raise effectiveness and productivity of their organizations, and create highly performing entities in different stages of the organizational life – starting with embryo stage up to maturity – while maintaining their competitiveness. We will provide participants with comprehensive knowledge, skills and tools to help them advance their organizational ability to function as a resilient and strategic entity, which is capable of strategizing and innovation.
This course is designed for line and senior managers, project directors of corporate businesses, international and local organizations and NGOs as well as for people interested in career growth.
It provides practical tools, techniques and best practices adapted to the local culture and environment.

METHODOLOGY:
Practical exercises, Case studies
Experience Sharing, Academic Knowledge sharing
Document Review and other Adult Learning methods will be applied.

OBJECTIVES:
On Completion of this program participants will be able to:
• Understand Organizational Development cycle and potential problems that may emerge during it
• Understand the role of the Change Agent within the organization
• Understand and describe different models of Organizational Development
• Understand development phases of the organizations; characteristics and potential challenges and solutions
• Diagnose organizations using levels of complexity of organizations and suggest solutions for improvements
• Understand what is Organizational Capacity and its areas
• Understand what is Organizational Assessment, how it contributes to raising org. effectiveness, four main dimensions of OA, reasons and types of OA
• Understand and apply tools and exercises used during Organizational Assessment
• Understand change process, its essential characteristics, stages, pitfalls and solutions
• Discuss types of change, work with human side of the change
• Describe what raise change and why it can fail
• Diagnose the Change
• Identify and manage resistance to change

SYLLABUS OUTLINE:
• Organizational Development: traditional approach and main features – 2 hours
• The role of Change Agent within the organization- 1 hour
• Organizational Development Cycle – 2 hours
• Organizational Development Models – 5 hours
• Development Phases of the Organizations – 1 hour
• Activities of traditional OD program – 1 hour
• Organizational Diagnosis – 2 hours
• Organizational Assessment, tools and practical exercises – 4 hours
• Change process and stages overview and essential characteristics – 2 hours
• Leading change: why transformational efforts fail? – 2 hours
• Change Management models and tools – 5 hours
• Human response to change - 1 hour
• Identify and manage resistance to change – 2 hours

DURATION/SCHEDULE: 30 hours. The classes will be on Mondays, Wednesdays and Fridays from 18:00-21:00.

FEE: 60 000 AMD (VAT inclusive). Students will receive 15% and AUA Alumni 10% discount.

Front Office Management

COURSE OUTLINE:
The training course is designed to provide hospitality professionals, front office supervisors and line managers with comprehensive understanding on hospitality industry and services. It provides practical tools, techniques, strategies and best international practices on Front Office Management adapted to the local employment/labor culture and hospitality environment.

METHODOLOGY:
Practical exercises, case studies, role plays
Experience sharing, academic knowledge sharing
Document review and other adult learning methods will be applied.

SYLLABUS OUTLINE:
1. Guest expectations, secrets of good customer service - 2 hours
2. Types of communications, communication skills - 2 hours
3. You as a supervisor - 2.5 hours
4. Team work ability and motivation raising - 2.5 hours
5. Personal appearance, work habits - 2 hour
6. Sales techniques - 2 hour
7. Telephone techniques - 1 hours
8. Golden rules of hospitality - 1 hour
9. Types of reservations - 1 hour
10. Cancellations, no-shows - 1 hour
11. Check-in, check-out procedures- 2 hours
12. Actions to be taken before guests' arrival - 1 hour

Leadership in Hospitality

COURSE OUTLINE:
Leadership in Hospitality Industry is similar to leadership in any industry. What actually is of prime importance is the effectiveness of the leader in the Hospitality Management domain. This training introduces leadership concepts, theories and styles in order to help participants adapt a leadership style in their Hospitality Management efforts that is most appropriate. We discuss techniques and skills which help shape competent and capable Hospitality Managers. Hospitality professionals, managers, and all who seek growth opportunities in their professional career will benefit from a wide range of topics giving them a comprehensive understanding of Hospitality Industry and Management in the Hospitality sphere. The training provides practical tools, techniques, strategies and best international practices - adapted to local employment/labor culture and hospitality environment in Armenia - to help participants move to the next level of excellence in their Leadership role for the Hospitality Industry.

OBJECTIVES:
Upon successful completion of this training, participants will have obtained:
• A full understanding of main responsibilities of Hospitality Supervisors and functions of management
• Practical Knowledge of Leadership styles and the importance to change them
• Techniques on How to Improve Leadership skills
• Methods in using motivational strategies to improve team working and skills in raising employee motivation
• Abilities in using main aspects of team building and techniques of maintaining teamwork using problem solving strategies
• Improved communication skills
• Improved employee management skills
• Improved time management skills

SYLLABUS:
1. You as a supervisor: 4 hours
Responsibilities of Supervisors in the Hospitality Industry, Functions of Management, Ethics, Self-Esteem
2. Leadership: 4 hours
Traits of leaders, Kinds of power, Leadership Styles, Learn from Mistakes and Feedback, Great Leaders Make Great Difference, Focus on Building Strengths, Develop your People
3. Motivation and Team Building : 4 hours
What Motivates Employees? Motivational Strategies, Including Motivation Activities into Your Job, Team Building , Formal and Informal Group Dynamics, Maintaining Teamwork with Problem-Solving Strategies
4. Improving Communication: 4 hours
Myths of Communication, Roadblocks to Effective Communication, Verbal, Nonverbal Communication, Active Listening Process, Professional Benefits of Improving Listening Ability
5. Time Management: 4 hours
How Well Do You Manage Your Time?, "80/20" rule, Prioritizing Job Tasks, Six Steps of Delegation, Interruption, Crises and Stress, Tips for Time Management

DURATION/SCHEDULE: Total of 20 hours conducted three times a week - 18:00-21:00 on Mondays, Wednesdays and Fridays.

Speaking Skills for Teenagers

This course is designed to improve oral communication. It will be taught by a visting native-speaker of English.

The applicants should take English proficiency test on June 4 / July 2.
Test fee: 2500 AMD
Time: 11:00 AM
Location: AUA Small Auditorium, 5th floor

SCHEDULE: The classes will be conducted 5 times per week - Mondays to Fridays -
from 10:00-12:00

FEE: 30 000 AMD ( VAT inclusive)

REGISTRATION DEADLINE:
June 5, 16:00
July 3, 16:00

How To Register

eMarketing

The aim of the training is to provide students with sound understanding of eMarketing, revealing the wide array of opportunities provided by on-line technologies. The training will enable participants to identify actions and tools that will help them to develop successful eMarketing strategy for a particular organization. There will be two assessments. A main group research project offered to the students will be done in a short period of time using only Internet resources for primary data collection. The second assessment will be a case study in cooperation with one of the local c om panies. The aim is to produce an effective eMarketing strategy.

OBJECTIVES:
Upon successful completion of this training, students will be able to:
• understand the need to separate e-business and e-marketing strategies,
• categorise a web site's evolutionary stage,
• ensure eMarketing activities and leverage for maximum marketing benefits,
• distinguish between marketing c om munication characteristics of traditional and new media,
• demonstrate a critical understanding of the importance of resource budgeting,
• create and critically evaluate an outline eMarketing Plan

SYLLABUS OUTLINE:
• Introduction to eMarketing (4 hours)
• eMarketing: Situation Analysis (4 hours)
• Global Internet Marketing Strategy (4 hours)
• eMarketing Plan (4 hours)
• CRM/eCRM systems (4 hours)
• PR in Internet (4 hours)
• ePlanning and eTools (4 hours)
• Research project planning/execution (4 hours)
• Evaluation and monitoring (4 hours)
• eCommerce and Society in the Twenty-first Century (4 hours)

TOPICS:

SCHEDULE: The classes will be conducted - Mondays to Fridays - from 18:30-20:30.

FEE: 120,000 AMD (inclusive of 20% VAT)
Students will receive 15% and AUA alumni 10% discount.

NOTE: Materials will be provided in English. Discussions will be in Armenian.

CERTIFICATE: Students will receive a Certificate of Course Completion based on their attendance level and the exam result.

ABOUT THE TRAINER:
Albert Poghosyan ( www.poghosyan.org )is the founder and president of Armenian Project Management Association. Throughout his career in I.T., including an experience in eC om merce technologies; he has been fascinated by management and, more recently, specialized in Project Management. As a topical subject, Albert spends a large proportion of his time researching the project management standards including PRINCE2 from British Office of Commerce and Project Management Institute standards.

How To Register

Microsoft Windows Active Directory Programming

Windows Active Directory (AD) is the Windows 2000, 2003 and 2008 servers' infrastructure that was designed for a single point of network recourse management. It allows adding, removing, and relocating users and recourses easily, involving your organization structure, activity, personal and also customers.

In general and in particular the Windows system network administrator manages this job. However, when the number of users in the network exceeds 100, administering AD bec om es harder and time consuming; even the most experienced administrator is prone to make mistakes. MS Windows developers suggest that in these cases AD programming would be of help and provide the Windows administrator with a fantastic tool - script programming language.

In this course you will learn how to collect a great number of AD management scripts in one application with user friendly interface and run them when needed. You will be provided with ready to go application "AD Manager" that can be easily configured with your organization structure and effectively implemented both in business and educational systems.

TARGET AUDIENCE:
The course is devoted both to starters and experienced MS Windows administrators. The programming languages platform is MS Visual Basic script and Visual Basic 6.0. Participants should have hands-on experience with Windows Servers 2000, 2003 or 2008.

LEARNING OUTCOMES :
Upon completion of this course, participants will be able to:
- Integrate organization structure database onto AD;
- Create, delete and modify AD objects and its properties according to the organization structure database and its processing;
- Propagate AD structure database and its modification to FTP server;
- Create an email service for AD users;
- Create Group Policy and many other things.

PREREQUISITE:
Participant should have experience in:
- implementing and administering a network operating system;
- implementing and administering a desktop operating system;
- designing a network infrastructure.

NOTE: The course will be delivered in English with Armenian/Russian explanation if necessary.

START DATE: June 1, 2009

DURATION: 8 weeks, 64 hours

SCHEDULE: The classes will be conducted twice a week on Mondays and Thursday, 4 hours each.Class hours will be decided based on the group's preferences.

FEE: 120 000 AMD (VAT Inclusive)
Students will receive 15% and AUA Alumni 10% discount.

Project Management Essentials

COURSE OUTLINE:
The foundation of what every project manager needs to know in order to successfully manage projects is presented in this three-day course. PM Essentials covers the basic concepts of the five fundamental project management processes, defining requirements, schedules, risk management, and change control. Participants gain an understanding of how the project management processes are used during each phase of a project to build a better, more effective project plan. Through the use of short case studies, practical exercises, class discussions, and lectures, participants have the opportunity to apply these best practices in a non-threatening classroom environment.

METHODOLOGY:
AUA Extension and APMA's (Armenian Project Management Association) Training courses are based on accelerated learning methods and deliver vast amounts of information in the shortest possible time. We adopted new approach for systematized teaching; the principles implemented make the training process easy, efficient and maximum flexible:

KEY OUTCOMES:
Upon completion of this course, participants will be able to:
• Define and develop elements of an effective team charter
• Describe the stages of team development
• Identify the elements of triple constraint
• Develop a project scope statement
• Create a Work Breakdown Structure (WBS)
• Describe and use different types of estimates
• Determine strategies for handling change requests
• Identify, quantify, and manage risk
• Develop, monitor, and control schedules
• Explain the importance of a project closeout process

SYLLABUS OUTLINE:
The Project Management Environment
• Define basic project terms (project, program, operation, project management)
• Explain project management methodology and process groups
• Perform a stakeholder analysis
Kicking Off the Project
• Identify elements of a project charter
• Describe the stages of team development
• Identify outputs of a kickoff meeting
• Identify the elements of an effective project workbook
• Develop a team charter
Defining the Project Scope
• Differentiate between project and product scope
• Explain the concept of Triple Constraint
• Create a scope statement
Developing the Work Breakdown Structure
• Describe WBS objectives and elements
• Identify characteristics of a work package
• Involving the team in the process
• Create a WBS
Defining Estimates for Project Activities
• Identify the difference between cost estimating and cost budgeting
• Define the different types of estimates
• Describe different methods of estimating
• Differentiate among the effort, duration, and calendar times of projects
Developing the Project Schedule
• Explain the value of the project schedule
• Demonstrate an understanding of schedule terminology
• Identify the types and uses of schedule views
• Identify critical path(s)
• Determine relationships between activities
• Construct a precedence diagram method (PDM) network diagram
Understanding Project Risk
• Identify the three components of risk
• Describe the six steps of the risk management process
• Describe approaches to the monitoring and controlling of risk
Managing Change
• Identify components of a project baseline
• Identify elements of change control
• Determine strategies for handling change requests
Managing and Controlling Outcomes
• Describe the technical and human resource aspects of monitoring and controlling outcomes
• Identify tools to assist with monitoring and controlling the project
• Explain the reasons for conflict on projects
• Describe appropriate methods of conflict resolution
Closing the Project
• Explain the benefits of a closeout process
• Identify and describe closeout activities

DATES 2009-10 / REGISTRATION DEADLINES:
October 1, 2 & 3 / September 29, 16:00
November 19, 20 & 21, 2009 / November 17, 16:00
February 11, 12 & 13, 2010 / February 9, 16:00
March 25, 26 & 27, 2010 / March 23, 16:00
April 15, 16 & 17, 2010 / April 13, 16:00

NOTE: Materials will be provided in English. Discussions will be in Armenian.

END DATE: The final assessment will be after eLearning course completion.

ABOUT THE TRAINER:
Albert Poghosyan ( www.poghosyan.org )
Albert Poghosyan is the founder and president of Armenian Project Management Association. Throughout his career in I.T., including an experience in eCommerce technologies; he has been fascinated by management and, more recently, specialized in Project Management. As a topical subject, Albert spends a large proportion of his time researching the project management standards including PRINCE2 from British Office of Commerce and Project Management Institute standards.

Procurement Management

COURSE OUTLINE:
This comprehensive course will help participants understand the basic principles and techniques that are being used for successful and efficient management of the modern procurement processes within the Armenian environment. The focus will be on risky points that can be found in procurements today. The training course will enable the students to understand the ways and possibilities of reducing risks arising from various procurements. Special attention will be paid to peculiarities existing in both local-local (both Armenian resident companies) and local-foreign contracts. The training course will provide the participants with fundamental knowledge about how to organize information flow within and outside a company during implementation of the procurement processes.
The course will have a session on taxation as well, due to differences in Armenian and foreign regulations.

KEY OUTCOMES:
Upon completion of this course, participants will be able to:
. Understand the basics of price quotation
. Get knowledge about tenders organisation according RA legislation
. Define and develop the principles of procurement management in efficient way
. Describe the stages of the procurement management implementation
. To understand the scope of the contract
. Create a cooperation team for effective contract management
. Identify, analyze and manage risks related to contract implementation
. Develop, monitor, and control schedules
. Make effective report to the Management about the contract implementation

SYLLABUS OUTLINE:
The Procurement Management
. Understand link of key procurement stages fr om procurement initiation till payment finilisation . Define basic contract terms (contract, program, operation, contract
management)
. Explain procurement management methodology and the structural units who
are involved in the contract
. To have effectively working chain - e.g. Technicians - Contract
Monitoring - Logistics - Accounting - Management
Kicking Off the Contract
. The scope of the parties
Developing the Contract Management Schedule
. Understanding of contract terminology
. Identify the types and uses of delivery schedule views
. Identify critical path(s)
. Follow-up the Acceptance Procedure
. Payment request etc.
Understanding Contract Risk
. Identify the c om ponents of risks
. Describe approaches to the monitoring, controlling and possible
reduction of the risk
Managing and Controlling Outcomes
. Describe the technical and human resource aspects of monitoring and
controlling outc om es
. Identify tools to assist with monitoring and controlling the contract
. Describe appropriate methods of conflict resolution
Closing the Contract

DURATION: Total of 12 hours in class and 3 weeks for eLearning.

FEE: 50, 000 AMD (VAT inclusive)

NOTE: Materials will be provided in English. Discussions will be in Armenian.

REGISTRATION DEADLINE: February 15, 12:00

SCHEDULE: Tuesdays, Thursdays 18:30-20:30, Saturday 11:00-16:00

END DATE: The final assessment will be after eLearning course completion.

ABOUT THE TRAINER:
Hakob Mnatsakanyan has been awarded his M.Sc degree in Economics & Management. from the EU Mediterranean Agronomic Institute branch located in Greece ( www.maich.gr ). Hakob has got his B.Sc degree in Econ om ics & finance fr om the Athens University of Econ om ics & Business
( www.aueb.gr ). Fr om his work at the one of Armenian big C om panies, Hakob has very big experience (around 7 years) in contracts management, procurement management, contracts drafting and controlling. He had also attended training courses on "Internal Control" and "Procurement Contract Management" organized by "Ernst & Young". Apart of it Hakob has experience in teaching (around 2 years) at the Eurasia International University . He has published many articles related to Economics and Finance in s om e foreign business journals.

Project Risk Management

COURSE OUTLINE:
Risk management has bec om e increasingly more visible as an integrated c om ponent of an effective project management plan. In this three-day course, participants learn to identify, analyze, prioritize and mitigate project risks. The course also explores risk response control. Based on experiential learning, participants practice risk management techniques by applying them to problems raised in a sophisticated case study. Through the use of lectures, exercises, a case study, and classro om discussion, participants gain both practical knowledge that can be applied to current projects and basic knowledge that will aid in preparation for the PMP® certification examination.

METHODOLOGY:
AUA Extension and APMA's (Armenian Project Managemnt Association) Training courses are based on accelerated learning methods and deliver vast amounts of information in the shortest possible time. We adopted new approach for systematized teaching; the principles implemented make the training process easy, effiecient and maximum flexible:

KEY OUTCOMES:
Upon completion of this course, participants will be able to:
• Conduct an effective risk identification workshop
• Identify and apply appropriate risk management tools
• Develop risk mitigation approaches that improve the potential for project success
• Implement effective risk response control methods to stay ahead of potential risk events
• Increase team c om mitment to implementing the project's risk plan
• Contribute to the organization's project history by developing and disseminating effective lessons-learned documentation

SYLLABUS OUTLINE:
Introduction
• Course Administration
• Participant Introductions
• Simulation
Risk Management Process
• Identify the three c om ponents of risk
• Describe the risk management process
• Identify factors that affect individual and organizational perceptions of risk
• Describe the difference between risk and opportunity
• Describe what to include in the risk management plan
Preparing for Risk Management
• Identify appropriate sources of information in generating a list of project risks
• Describe the value of various project documents in the risk management process
• Use these documents to create a more effective risk management plan for the project
Risk Identification
• Define the risk identification process
• Identify the various tools and techniques used for developing a list of project risks
• Apply the various risk identification tools appropriately
• Develop a c om prehensive list of project risks and project opportunities
Risk Analysis and Prioritization
• Describe the characteristics of a qualitative approach and a quantitative approach
• Define the process for analyzing the probability and impact of risk events for your project
• Develop an appropriate qualitative or quantitative risk analysis approach for your project
• Select appropriate risk analysis methods for your project's risk events
• Apply appropriate risk prioritization methods for your project
Risk Response Planning
• Define the process of risk response development
• Use the elements of the project plan to select appropriate risk response strategies
• Describe the principal risk response strategies and provide appropriate examples of each
• Develop an effective risk management approach for your projects
• Identify which project planning documents need to be amended to reflect the risk management strategies
Risk Monitoring & Control
• Identify the various tools for monitoring and controlling risks on a project
• Identify appropriate metrics that will aid in monitoring risks on a project
• Use various tools to identify the impacts of risk and to spot potential risk events
• Develop an effective method for updating the project plan using risk management data

NOTE: Materials will be provided in English. Discussions will be in Armenian.

CERTIFICATE: Students will receive a Certificate of Course Completion based on their attendance level and eLearning participation.

Problem Solving

COURSE OUTLINE:
Problems present themselves everyday in every way. A successful business analyst develops an approach to problem solving that works effectively and allows for creativity in diverse situations. Although there are many ways to approach problem solving, being armed with the proper tools and skills help you to develop the most effective plan. This course focuses on a problem solving process and techniques.

METHODOLOGY:
AUA Extension and APMA's (Armenian Project Managemnt Association) Training courses are based on accelerated learning methods and deliver vast amounts of information in the shortest possible time. We adopted new approach for systematized teaching; the principles implemented .make the training process easy, effiecient and maximum flexible

KEY OUTCOMES:
Upon completion of this course, participants will be able to:
• Use a standard process for approaching problem solving
• Identify and select appropriate thinking patterns for different situations
• Select and use a problem solving technique
• Describe Appreciative Inquiry

SYLLABUS OUTLINE:
Process for Approaching Problems
• Define the problem
• Identify the cause
• Investigate alternatives
• Select an approach to solve it
• Implement the approach
• Monitor and determine resolution
Thinking Patterns for different situations
• Making decisions
• Thinking processes for approaching problems
• Efficient thinking
Problem Solving techniques
• Cause and effect diagrams
• Affinity diagrams
• SWOT Analysis
• Risk Analysis
Appreciative Inquiry
• Define appreciative inquiry
• Describe the steps
• Implement it for your project team

NOTE: Materials will be provided in English. Discussions will be in Armenian.

END DATE: The final assessment will be after eLearning course completion.

CERTIFICATE: Students will receive a Certificate of Course Completion based on their attendance level and eLearning participation.

Banking Law

This course will survey the regulatory regime and practical considerations relating to banking establishments, management and operations. Although the primary focus will be on Armenia 's banking laws and regulations, each topic will be discussed fr om the point of view of international best practices, national regulatory framework and current practice. In addition to presenting the system, the course aims to raise analytical and critical awareness of a wide range of legal issues connected with banking arrangements and operations, including but not limited to drafting internal policies for banks, c om posing model contracts for a wide range of banking instruments, and settling legal disputes arising fr om banking activity.

OBJECTIVES:
At the end of the course students will be able to:
• Distinguish fundamental principles and concepts of the banking legislation;
• Comparatively assess weaknesses and strengths of legal requirements applied to banking;
• Comprehend the scope of banking regulation and supervision, as well as regulatory tools and capacities;
• Understand processes related to the establishment, management and functioning of banks;
• Recognize the main requirements and key peculiarities of banking operations and transactions;
• Apply banking regulations and internal procedures.

SYLLABUS OUTLINE :
• Introduction to banks and banking activity;
• Establishment and licensing requirements of banks;
• Corporate governance principles in banks;
• Regulation and supervision over banks: BIS principles and national requirements;
• Legal relationships between banks and customers;
• Restructuring, administration of insolvency and liquidation of banks;
• Banking operations and instruments;
• International banking;
• Bank secrecy, anti-money laundering requirements in banking

FEE: 60 000 AMD (VAT inclusive)
The course fee for AUA Law Students is 50 000 AMD (VAT inclusive).
The course fee for AUA Law Alumni is 55 000 AMD (VAT inclusive).

ABOUT THE INSTRUCTOR :
Armen Malkhasyan is an experienced legal professional with strong academic and analytical background.Currently, he is employed by Central Bank of Armenia as the Head of Legal Compliance and International Relations Division at the Financial Monitoring Center ,. In this position he is in charge of improving the Anti-Money Laundering legislation and secondary regulations in line with international standards, administering cooperation with national and international stakeholder institutions, reviewing legal accuracy of the Center's activities, working with financial and non financial institutions for strengthening their internal compliance procedures, delivering training and capacity building. He has also served as a lecturer in Business Law at the Faculty of Law of the Yerevan State University by 2008.

General English Courses in 6 Levels

General English language courses offered by Extension Program cover six levels of instruction starting with Beginner's and ending with Advanced English. The courses help students develop fluency in listening, speaking, reading and writing. Cambridge Interchange and Cambridge Passages are the textbooks used. These textbooks are written in American English, reflecting the fact that English is the major language of international communication and is not limited to any one country, region, or culture.
Cambridge Interchange Intro, Interchange 1, Interchange 2 and Interchange 3 take students from the Beginner to Intermediate level of proficiency. They deal with high-interest topics that focus on language accuracy and fluency. The “interchange” series syllabus is an integrated approach that combines structure, function, vocabulary and pronunciation.
Cambridge Passages 1 and Passages 2 are high intermediate to advanced courses with a thematic syllabus that stimulates students to talk and write about a variety of thought-provoking topics.

Cambridge “Interchange Intro” Beginner Level
Cambridge “Interchange 1” Elementary Level
Cambridge “Interchange 2” Pre-intermediate Level
Cambridge “Interchange 3” Intermediate Level
Cambridge “Passages 1” High intermediate Level
Cambridge “Passages 2” Advanced Level

Schedule: Sessions are conducted 3 times a week, 3 hours per session
(Either Mondays, Wednesdays and Fridays or Tuesdays, Thursdays and Saturdays - 3:15-6:15 or 6:15-9:15 )

December 2/3, 2009 Deadline for registration and payment is November 27, 2009
March 3/4, 2010 Deadline for registration and payment is February 26, 2010
May 19/20, 2010 Deadline for registration and payment is May 14, 2010

Requirements: To be enrolled in our English Courses, applicants should take our

Cambridge “Interchange Intro” Beginner Level
The course covers the skills of listening, speaking, reading, and writing, with particular emphasis on listening and speaking. The primary goal of the course is to teach communicative competence, that is, the ability to communicate in English according to the situation, purpose, and roles of the participants. This level is designed for beginning students needing a thorough presentation of basic functions, grammar, and vocabulary.

Cambridge “Interchange 1” Elementary Level (min. vocabulary: 923)
The course covers the four skills of listening, speaking, reading, and writing, as well as improving pronunciation and building vocabulary. Particular emphasis is placed on listening and speaking. The primary goal of the course is to teach communicative competence, that is, the ability to communicate in English according to the situation, purpose, and roles of the participants. This Level takes students to the low-intermediate level.

This level builds on the foundations for accurate and fluent communication already established in the previous level by extending grammatical, lexical, and functional skills.

Cambridge “Interchange 2” Pre-intermediate Level (min. vocabulary: 1210)
The course covers the four skills of listening, speaking, reading, and writing, as well as improving pronunciation and building vocabulary. Particular emphasis is placed on listening and speaking. The primary goal of the course is to teach communicative competence, that is, the ability to communicate in English according to the situation, purpose, and roles of the participants. Level Two is for intermediate students and takes them from the low intermediate up to nd have a good foundation in general language skills. They now need to extend their communicative competence by developing their ability to:

IELTS Preparation Course

The IELTS (International English Language Testing System) Preparation course trains students with a high intermediate level of knowledge of English for the IELTS test. The IELTS is an internationally recognized English language requirement test used for Educational, professional and immigration-related purposes. The IELTS test scores are accepted by many universities all over the world where the language of instruction is English. The IELTS Preparation course at AUA covers the four IELTS modules of Listening, Reading , Writing and Speaking, including all task types, carefully guided support, as well as test-focused practice.

efficient program
new books and additional materials
comfortable learning environment
small groups
experienced instructor
up-to-date learning equipment
careful monitoring of each student's progress

Hours: 48
Fee: 96 000 AMD (including VAT)
Class Schedule: Mondays and Fridays
Prerequisite: To be enrolled in IELTS course, applicants should pass an interview on October 23
Starting dates and registration deadlines:
October 26, 2009 Deadline for registration and payment is October 22, 16:00

CCNA Exploration

AUA Extension Department ICT Training Program's Cisco Networking Academy announces certified training on CCNA Exploration consisting of 4 semesters:

TARGET AUDIENCE:
This is an adult education training intended for audiences who wish to acquire deep knowledge in Networking and become a Cisco Networking Academy qualified and certified specialist.

LEARNING OUTCOMES:
Upon completion of this course, participants will be able to:
- Create a professional network structure;
- Route and troubleshoot a network using modern routing protocols;
- Manage and troubleshoot the LAN Switching and Wireless;
- Access, manage and troubleshoot the WAN.

PREREQUISITE:
Participant should have experience in:
- using a Windows desktop operating system and
- handling Boolean and hexadecimal number systems.

NOTE:
This training provides the opportunity for you to participate in Cisco Academy Olympiads.
The course will be delivered in English with Armenian/Russian explanation if necessary.

SPECIAL NOTE:
Except for Living in a Network-Centric World - all modules have On-line Exams
Each semester of the four semesters will have a Final Exam (On-line)

1 - CCNA Exploration - Network Fundamentals

Offering 1: Start: DEC 1 2009 – End: DEC 30 2009
Offering 2: Start: JAN 12 2009 – End: FEB 13 2009
Offering 3: Start: FEB 16 2010 – End: MAR 20 2010

2 - CCNA Exploration - Routing Protocols & Concepts

Offering 1: Start: DEC 1 2009 – End: DEC 30 2009
Offering 2: Start: JAN 12 2009 – End: FEB 13 2009
Offering 3: Start: FEB 16 2010 – End: MAR 20 2010

3 - CCNA Exploration - LAN Switching and Wireless

Offering 1: Start: JAN 12 2009 – End: FEB 13 2009
Offering 2: Start: FEB 16 2010 – End: MAR 20 2010

4 - CCNA Exploration - Accessing the WAN

Students will be provided with detail and comprehensive lecture material
Prepared by Cisco Learning Institute!

CURRICULUM - II SEMESTER

CCNA Exploration - Routing Protocols and Concepts

Students will be provided with detail and comprehensive lecture material
Prepared by Cisco Learning Institute!

CURRICULUM - III SEMESTER

CCNA Exploration - LAN Switching and Wireless

Students will be provided with detail and comprehensive lecture material
Prepared by Cisco Learning Institute!

CURRICULUM - IV SEMESTER

CCNA Exploration - Accessing the WAN

Students will be provided with detailed and comprehensive lecture material
Prepared by Cisco Learning Institute!

Microsoft Project

COURSE OUTLINE:
The Microsoft Project hands-on training is focused on:

• Introduction to the project management main concepts: time, cost, and scope
• Introduction to the interface of Microsoft Project software
• Illustration of basic principles by simulation of real project management environment

Microsoft Project is a powerful project management program that helps to build project plans, to track work completed, and to account for variance from baseline plan.
Participants will learn how to create a project plan which includes: entering and organizing tasks, setting up resources, and assigning resources to tasks with further fine tuning task, resource, and assignment details.
They will also learn how to customize, to print, to publish online, and to share project information.
Finally, they will learn how to track progress against the project plan, how to view and report the project status, and how to identify and fix the problems in proje

DURATION:
Total of 30 hours – conducted over two weeks (10 Lessons of 3 hours)

SCHEDULE: The frequency and hours of the classes will be decided based on the preferences of the formed group.

FEE: 60 000 AMD (including VAT)

CERTIFICATE:
Students will receive a Certificate of Course Completion.

TRAINING LOCATION:
AUA Extension Training Center at HyBusiness Suites.
Address: 8 Hanrapetutyun st., Yerevan, 0010, Armenia; URL: http://hybusiness.com

Microsoft Access

COURSE OUTLINE:
The Microsoft Access hands-on training is focused on:

• Introduction to the relational database management systems main concepts
• Introduction to the interface of Microsoft Access software
• Illustration of basic principles by designing a database

Microsoft Access is a powerful tool for relational database creation and dynamic data management. Participants will learn how to design tables and set up relationships.
Setting a primary key as well as enforcement of referential integrity will be introduced.
They will also learn how to create and manage different types of queries, forms, and reports using design view or wizards. Finally, they will learn how to use expression builder and controls.
Macros will be introduced as well.

DURATION:
Total of 21 hours – 7 lessons of 3 hours

FEE: 42 000 AMD (including VAT)

CERTIFICATE:
Students will receive a Certificate of Course Completion.

TRAINING LOCATION:
AUA Extension Training Center at HyBusiness Suites.
Address: 8 Hanrapetutyun st., Yerevan, 0010, Armenia; URL: http://hybusiness.com

Microsoft Excel

COURSE OUTLINE:
The Microsoft Excel hands-on training is focused on:

• Introduction to the spreadsheet main concepts: relative and absolute references, formulas and functions as well as graphical tools
• Introduction to the interface of Microsoft Excel software
• Illustration of basic principles using numerous original exercises, processing large amount of data downloaded from the internet, and simulation of real life problems with their statistical interpretation

The Microsoft Excel is a powerful program for spreadsheet calculations using rich set of built-in functions and data visualization tools.
Participants will learn how to manage the data, make calculations and draw charts. Sorting, filtering, subtotals, and pivot tables will be introduced.
They will also learn how to work with built-in functions, particularly functions from math & trigonometry, statistical, date & time, information, text, logical, lookup & reference categories.
Finally, they will learn how to use data processing advanced technique such as add-ins, data analysis, histograms, correlation, random numbers and sampling, trend lines, forecasting and regression, goal seek, solver and scenarios.

DURATION:
Total of 27 hours – conducted over three weeks (9 lessons of 3 hours)

FEE: 54 000 AMD (including VAT)

REQUIREMENTS:
Participants should be familiar with Microsoft Office and should be fluent in English, as all materials and lessons will be provided in English.

TRAINING LOCATION:
AUA Extension Training Center at HyBusiness Suites.
Address: 8 Hanrapetutyun st., Yerevan, 0010, Armenia; URL: http://hybusiness.com

Microsoft Word

COURSE OUTLINE:
The Microsoft Word hands-on training is focused on:

• Introduction to the word processing main concepts: creating, editing, and formatting documents, inserting additional elements and objects
• Introduction to the interface of Microsoft Word software
• Illustration of basic principles by preparation of a booklet for publishing

Microsoft Word is state-of-the art word processing program that helps to create documents with rich design and prepare them for printing or web publishing.
Participants will learn how to design well structured long documents including: advanced formats, document elements, breaks, sections, page numbering, headers and footers, hyperlinks.
They will also learn how to work with tabs and tables, drawing objects and pictures, styles and table of contents, index, multi-lingual texts, and data imported from the internet and PDF files.
Finally, they will learn how to track changes in documents and how to merge them. Master and subdocuments will be introduced as well.

FEE: 36 000 AMD (including VAT)

REQUIREMENTS:
Participants should be familiar with Microsoft Office and should be fluent in English, as all materials and lessons will be provided in English.

TRAINING LOCATION:
AUA Extension Training Center at HyBusiness Suites.
Address: 8 Hanrapetutyun st., Yerevan, 0010, Armenia; URL: http://hybusiness.com

Microsoft PowerPoint

The Microsoft PowerPoint hands-on training is focused on:

• Introduction to the presentation main concepts: content, design, and delivery
• Introduction to the interface of Microsoft PowerPoint software
• Illustration of basic principles by preparation of a slide show

Microsoft PowerPoint is easy-to-learn program that helps to create slide shows from the scratch or using templates.
Participants will learn how to design slides including texts, drawings, organization charts and other objects. They will also learn how to use animation and control slide transition in order to make presentations more appealing.Finally, they will learn how to prepare notes and handouts for printing. Master slides and Pack&Go technique will be introduced as well.

DURATION:
Total of 6 hours – 2 Lessons of 3 hours

FEE: 12 000 AMD (including VAT)

REQUIREMENTS:
Participants should be familiar with Microsoft Office and should be fluent in English, as all materials and lessons will be provided in English.

TRAINING LOCATION:
AUA Extension Training Center at HyBusiness Suites.
Address: 8 Hanrapetutyun st., Yerevan, 0010, Armenia; URL: http://hybusiness.com

TOEFL iBT Preparation Course

The Test of English as a Foreign Language (TOEFL) is the most popular test in the world which measures English language proficiency. More than 5,000 colleges, universities and licensing agencies in 90 countries accept TOEFL scores. The TOEFL iBT Preparation Course is designed to help test takers build the skills necessary to answer the questions on the test. The course also familiarizes students with the Test format and suggests test-taking strategies to help them improve their TOEFL scores. The TOEFL iBT Preparation Course is both a Test preparation course and a supplementary course to learning general English.

The Course features:
• Diagnostic pre-tests and post-tests that allow students to identify strengths and weaknesses and assess improvement in each section.
• Skills and strategies necessary for becoming an effective test taker
• Practice for the four skills:
<> Reading provides practice exercises in the new test formats, including filling in a table or chart and paraphrasing.
<> Listening provides authentic conversations between two people in an academic setting and academic lectures with new questions about a speaker’s attitude or purpose.
<> Speaking includes personal and expository tasks and integrated tasks.
<> Writing consists of expository and integrated tasks: reading/listening/writing.

Hours: 54
Schedule: Tuesdays, Thursdays 18:15 to 21:15 and Saturdays from 15:00 to 18:00
Fee for each level: 78.000 AMD (including VAT)
Requirements: To be enrolled in our English Courses, applicants should take our
English Proficiency Test.
Test result: min 4.75

Starting dates and registration deadlines:
November 05 Deadline for registration and payment October 27, 2009
January 19 Deadline for registration and payment October 27, 2010
March 11 Deadline for registration and payment October 27, 2010

TOEFL Paper-Based Preparation Course

This course is not an English language course but addresses specific strategies that can make one a more efficient and confident test-taker. Practice tests and specially developed exercises are used. Students can expect to acquire useful skills in answering the types of questions in the Listening Comprehension, Structure, Written Expression, and Reading Comprehension sections of the TOEFL. No grades or certificate of completion will be given to students who take this course.

Hours: 45
Schedule: Mondays, Wednesdays and Fridays from 18:15 to 21:15
Fee for each level: 60.000 AMD (including VAT)
Requirements: To be enrolled in our English Courses, applicants should take our
English Proficiency Test.
Test result: min 4.5

Starting dates and registration deadlines:
November 04, 2009 Deadline for registration and payment is October 30, 4:00 pm
January 15, 2010 Deadline for registration and payment is January 11, 4:00 pm
February 24, 2010 Deadline for registration and payment is February 19, 4:00 pm

How To Register

Writing Course (Intermediate and Advanced)

This new and exciting writing course is being launched to accommodate the needs of many who are seeking to improve their writing skills in English for their personal interest, for professional reasons and for applying to a university where the language of instruction is English. The course will have two parts: Intermediate and Advanced. Learners will be placed in either of these courses based on the results of a writing test. The main goal of the Intermediate and Advanced course is to walk the student through the construction of a sentence to the completion of an essay. Emphasis will be placed on improving the students' ability to think in English when they are writing a text. The writing tasks will be related to broader themes relevant to academic studies. The course will make use of the latest technological aids including computers, and audio and video materials.
The course will be taught by a native speaker.

DURATION: 8 weeks, 48 hours

SCHEDULE:
Intermediate Writing Course - Mondays and Thursdays, from 18:00-21:00
Advanced Writing Course -Tuesdays and Fridays from 18:00 to 21:00

FEE: 60 000 AMD (including VAT)

REGISTRATION:

Registration and Payment in Person: Participants could hand in their completed application form to the Extension Office. They will be asked to pay the tuition – in cash – at AUA Cashier's Office – 5th floor, room 59, open from 10:00 to 16:00, Monday to Friday (13:00 to 13:45 closed for lunch). Application forms are available at the Extension Office reception desk, or can be downloaded from our website: application form.

Registration by e-mail and Payment by Bank Transfer: Alternatively, participants could
e-mail completed application form and evidence of their payment by bank transfer to AUA HSBC Bank Account.

ENGLISH COURSES

COMPUTER COURSES

CCNA Exploration

Microsoft Project

TOURISM & HOSPITALITY PROGRAM

SPECIALIZED COURSE:

eMarketing

Project Management Essentials

Banking Law

Civil Litigation and Arbitration in England Conflict Management at Workplace

Developing English/Armenian Interpretation Skills

Winning Skills for Managers

Women Entrepreneurship Program

TOURISM DESTINATION MANAGEMENT

Destination Positioning & Marketing

Tourism Assessment& Development

Sustainable Tourism & Environmental Management

Litigation & Arbitration in England

Group Facilitation and Management

Strategic HR Management

Organizational Development

Front Office Management

Leadership in Hospitality

Speaking Skills for Teenagers

eMarketing

Microsoft Windows Active Directory Programming

Project Management Essentials

Procurement Management

Project Risk Management

Problem Solving

Banking Law

General English Courses in 6 Levels

GRE and GMAT MATH

IELTS Preparation Course

CCNA Exploration

2 - CCNA Exploration - Routing Protocols & Concepts

3 - CCNA Exploration - LAN Switching and Wireless

4 - CCNA Exploration - Accessing the WAN

CURRICULUM - II SEMESTER

CCNA Exploration - Routing Protocols and Concepts

CURRICULUM - III SEMESTER

CCNA Exploration - LAN Switching and Wireless

CURRICULUM - IV SEMESTER

CCNA Exploration - Accessing the WAN

Microsoft Project

Microsoft Access

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

TOEFL iBT Preparation Course

TOEFL Paper-Based Preparation Course

Writing Course (Intermediate and Advanced)

REGISTRATION:

Civil Litigation and Arbitration in England

Conflict Management at Workplace